Privacy Policy

Privacy Policy for Guardian Bird Feeders Bristol

Introduction

Welcome to https://guardian-bird-feeders-bristol.feedersandmore.co.uk! We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains our practices regarding the collection, use, and protection of information from our website visitors and customers. By using our services, you consent to the terms outlined here.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our site, as they have their own privacy notices which we encourage you to review.

Processing Activities

Your interactions with us may involve various data processing activities, including:

  1. Account Management: When you create an account on our platform, we collect and store your account details, such as your name, email address, and password.
  2. Transactions: We process payment information when you make purchases from our online store, including card details, billing addresses, and order history.
  3. Communication: If you choose to subscribe to our newsletters or contact us via email, phone, or SMS, we will record and retain your communication data.
  4. Website Usage: We track your interaction with our website using cookies and similar technologies for analytics and personalization purposes.

Personal Data Collection

We gather different types of personal information about our users:

  • Account Information: This includes your name, user handle, email address, and password (hashed and salted for security).
  • Payment Details: Credit or debit card numbers, expiration dates, and billing addresses used for transactions.
  • Financial Records: We may store financial data related to purchases, refunds, or subscriptions.
  • Purchase History: A record of your orders, including products purchased, quantities, and order dates.
  • Mobile Device Identifiers: Unique device IDs or IP addresses linked to your location for service provision.
  • Location Data: Information about your geographical location when you interact with our services (with your consent).
  • Feedback and Reviews: Comments, ratings, and product reviews that you choose to share.
  • Social Media Content: User data from social media platforms when you connect or interact through such integrations.
  • Product Preferences: Details about products you view, search for, or add to your cart, along with any customization options chosen.

Cookies and Similar Technologies

We use cookies and similar tracking tools to enhance user experience and gather analytics data:

  • Strictly Necessary Cookies: These are essential for website functionality, such as remembering login details.
  • Preference Cookies: Customizing your privacy settings or language preferences.
  • Analytics Cookies: Tracking website usage patterns to improve our services and products.

Users can manage their cookie choices through our Cookie Manager, allowing you to control non-essential tracking.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected:

  • Legal Requirements: We may need to keep certain records for tax, accounting, or legal compliance purposes.
  • Service Provision: Your account information is retained during your active use of our services and for a reasonable period after.
  • Analytics and Improvement: Some data may be stored for longer periods to enable us to enhance our platform and tailor content.

Upon request or when no longer required, we will delete or anonymize your personal data.

Security Measures

We prioritize the security of your information:

  • Data Encryption: We use encryption protocols to safeguard transmitted and stored data.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Access Controls: Our team members have access to personal data only on a need-to-know basis, maintaining strict privacy guidelines.

Children’s Privacy

We do not knowingly collect or solicit information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately at the address provided below.

Your Rights (Geographically Dependent)

Depending on your location, you may have specific rights regarding your personal data:

  • Access and Rectification: The right to request access to or corrections for your stored information.
  • Erasure and Restriction: Ability to ask for the deletion or restriction of processing certain data.
  • Data Portability: Receiving a copy of your data in a structured format, transferable to another controller.
  • Objection and Non-Discrimination: Objecting to the processing of your data and freedom from discrimination based on refusal to provide personal information.

To exercise these rights or for data-related queries, please contact our Data Privacy Team at your earliest convenience.

Changes to Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding privacy, please contact us:

  • Email: [email protected]
  • Postal Address: Guardian Bird Feeders Bristol, Privacy Office, [Your Address]